Delivery, Refunds and Returns Policy
Our delivery, refunds and returns policy is outlined below.
Collection
If you have selected to collect your item(s) from our studio, please wait for an email confirmation of when we are available for you to collect. Our standard processing time is 3 working days, but if you need your order sooner, please pop us an email at info@throwtofire.co.uk.
Collection of your product(s) is available from our studio; 20 Withdean Court Avenue, Brighton, BN1 6YF.
Once you have collected your item(s) we are not liable for any damage caused by yourself or others to your product(s).
Delivery
Delivery of your product(s) is only available within the UK and payment for delivery (if applicable) can be made during the checkout process.
Order processing time
Once an order has been received, we will ship your item(s) within 3 working days unless you have been advised otherwise through a notice on our website.
All orders are packaged in a sturdy cardboard box, with sustainable paper packaging to secure your item(s) during transit.
All orders are posted using Royal Mail Special Delivery and are estimated to arrive within 3 working days. You will receive an email confirmation when your product(s) has been posted, with tracking information if applicable.
Shipping Costs
Please see a list below of our shipping costs which are based on product and order size.
- Free shipping (applicable on some items)
- Small Item shipping - from £4.50
- Large Item shipping - from £7.50
Returns & Refunds
Returns are only accepted if the wrong items are accidentally shipped to you or if they arrive broken. If this does occur, please contact us via email at info@throwtofire.co.uk providing your order number and images of the goods received. If required, futher information will be given to you at this stage on how to return the item.
Return claims must be made within 24 hours of receiving a damaged item.
Please understand that shipping costs are not refundable in any case.
Custom-made orders and discounted items (samples and seconds) cannot be returned.
If you qualify for a refund you are able to request one. Refunds may take up to 30 days to process. Unfortunately, we are unable to refund for courses booked using gift vouchers, but we can hold it on account for up to 1 year.
Order cancellations
If you made an order by mistake, you have 24 hours to cancel. Please send a clear email at info@throwtofire.co.uk with your order number. We will email back to confirm receipt and issue a refund. Please note that refunds may take up to 30 days to process.
Orders made using a Gift Voucher cannot be refunded.
Liability
Throw to Fire does not accept any liability for lost or damaged possessions and will not be liable for any loss suffered by you resulting from any event which is beyond the reasonable control of Throw to Fire.
Want to know more?
Feel free to popup us an email at info@throwtofire.co.uk and we’ll get back to you as soon as possible to help answer your query.